Privacy Policy
Personal data
In general, you are not required to disclose your identity or provide any personal information in order to access our websites. Nevertheless, there are instances in which we or our associates may require specific information from you.
We might request some personal information from you based on the situation. You might choose to provide us with details like your name and postal or email address for communication purposes, to handle an order, or share your credit card information to make a purchase. We aim to inform you about our intended use of your information prior to its collection. If you inform us that you prefer we do not use this information for any further communication beyond fulfilling your requests, we will make every effort to honour your preference. If you provide personal information regarding another individual, like a partner or coworker, we will take it as an indication that you have obtained their consent to share that information.
Using and Sharing Personal Information
In the upcoming sections, we will elaborate on the ways we might utilise your personal information and the parties with whom it may be shared. Depending on the nature of the site you are exploring, one or more of the sections may be relevant.
Completion of your transaction
When you make a request through our platform, whether it’s for a product, service, callback, or particular marketing materials, we will utilise the information you share to meet your needs. To achieve this, we might disclose your information to various parties that could be involved, including different departments within our organisation, our business partners, financial institutions, transportation companies, postal services, or governmental bodies (such as customs authorities, for instance). We might reach out to you regarding particular transactions as part of our efforts to gauge customer satisfaction or for research purposes.
Use for marketing purposes
The details you share with us via the site might be utilised by us and chosen third parties for promotional activities. We aim to provide you with the choice to decide in advance if you would like your information to be utilised in this manner.
Security and integrity of information
We are committed to protecting your personal information and ensuring its integrity. We take the necessary steps and follow established protocols, including the use of encryption, when handling specific sensitive information to protect your personal data and ensure its integrity.
Supplementary Information
Occasionally, we may enhance the details you share with us via the site by incorporating information from additional sources, including data that confirms your address or other publicly accessible business information. We take these steps to verify the accuracy of the information we have gathered and to deliver the highest quality service to you.
Disclosure of Personal Information
In certain cases, we engage suppliers to gather, utilise, analyse, and manage information. We ensure that these suppliers manage information in alignment with this privacy statement.
Retention Period
Your personal information will only be kept for as long as it is needed for its intended purpose. This involves making sure our processing aligns with relevant legal and regulatory requirements (including audit procedures, accounting, or legal reasons, etc.) and handling dispute resolution, in addition to establishing, pursuing, or defending legal claims.
Cookies Policy
We gather the information mentioned earlier by employing a range of technologies, including the use of what are commonly known as ‘cookies’. A cookie consists of data that can be transmitted from the site to your computer’s browser, where it is stored as an anonymous identifier for your computer, without revealing your personal identity. Your browser can be configured to prompt you for permission before accepting a cookie, allowing you to make a choice each time. It is possible to fully turn off cookies in your browser settings. However, if you choose to proceed with this, some features of the site may not function as intended.
The cookies used on our site can be divided into 5 categories:
1. Strictly Necessary Cookies
Important cookies are needed for the basic functions of the site. Without these, you may find it challenging to navigate and utilise all the features available, and consequently, we cannot ensure optimal performance of our platform. These cookies do not recognise your personal identity.
2. Usability
Usability cookies collect usage data that greatly influence how the site functions and are designed to enhance the user’s experience during their next visit. The information may remain anonymous and is not accessible while the user browses other websites.
3. Statistics
These cookies gather data on visitor interactions with the site, such as the most frequently visited pages and any error messages encountered on web pages. These cookies gather collective, non-identifiable data that does not pinpoint specific users. They are utilised solely to enhance the performance of web pages.
4. Targeting
These cookies help deliver content that aligns perfectly with your preferences and interests. These can serve to showcase specific promotions or deals, reduce ad visibility, or evaluate the success of a marketing initiative. These cookies do not personally identify you.
5. Third Party Cookies
We have added functionalities provided by other sites (such as social networks) via specific plug-ins (software modules). In order for these plugins to function, the cookie is uploaded directly by service providers to your device, and we do not control the settings of cookies originating from these specific sites. For more information about cookies and their management, please visit the respective sites of third party providers:
- https://policies.google.com/privacy?hl=en
- https://www.facebook.com/business/gdpr
- https://twitter.com/privacy
Disabling Cookies
You have the option to disable cookies by changing the relevant settings in the browser you are using. However, the website may not function properly if all cookies are disabled (see description of the types of cookies above).
Consult the table below and click on the corresponding link to receive further information on how to disable and delete Cookies:
- Chrome: https://support.google.com/accounts/answer/61416?hl=el
- Firefox: https://support.mozilla.org/el/kb/diagrafh-cookies-gia-afairesh-plhroforiwn
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
- Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For other browsers not listed here, please contact the provider of the specific program or alternatively look for a “help” function in the browser.
Information about cookies
If you would like more information about cookies and how they are used, including the manner in which they are applied with regard to your personal data, please visit the website http://www.aboutcookies.org
Other personal information collected by us
Any access, whether successful or not, to sections of our site requiring username and password may be logged for security reasons.
We also record the IP address of visitors each time they visit the site, with the sole purpose of protecting the site and the server hosting it from malicious users. Historical data (logs) are retained for less than one year and are not shared with any third party partner.
Service Quality Monitoring
Some online transactions may either require you to contact us or we may need to contact you. Please be aware that such calls may be monitored and, in certain cases, they are recorded for personnel training or quality assurance purposes.
Online advertisements
Some companies help us deliver interactive on-line advertisements, such as advertising banners. These companies may collect and use customer information to help us better understand offers, promotional activities, and the types of advertising that resonate most with our customers. The information collected is aggregated and cannot therefore be associated with specific persons. However, if you would prefer these companies not to collect such information, you may visit the site http://www.networkadvertising.org/ and follow the instructions to opt-out of this data collection process.
Disclosures required by law
Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Links to third-party sites
Our sites may contain links to other sites. We are not responsible for the privacy practices or the content of those sites.
Your rights
You can request to access, update or correct your personal information. You also have the right to object to direct marketing. Also, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you have the right to request to have your personal information deleted or restricted and ask for portability of your personal information. To access the request process, please contact us.
Right to file a complaint
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can file a complaint:
Directly with us by using the contact form.
With the competent data protection authority. The names and contact details of the Data Protection Authorities in the European Union can be found at:http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
Notification in case of changes
A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.